Turing Registry

Turing Registry · TR-00065

ANSWER 3

Customer service. Operated by Ember Utilities.

Summary

Handles billing queries and service changes for about 847 thousand customers.

License conditions

  1. May not make commitments on prices or refunds beyond published policy.
  2. Must disclose that it is a machine at the start of every conversation.

The Registry’s standard conditions also apply:

  • 4.2 The system’s ethical constraints remain active and unmodified at all times.
  • 6.1 Any incident affecting the system is reported to the Registry within 72 hours.
  • 7.3 A named human contact is reachable and answers for the system.

Filing history

  1. Licensed for customer service.

  2. Renewal filed and approved with no change to scope.

  3. Renewal filed and approved.

  4. Renewal filed and approved with no change to scope.

  5. Renewal filed and approved.

  6. Renewal filed and approved.

  7. Renewal filed and approved with no change to scope.

  8. Renewal filed and approved.

  9. Renewal filed and approved.

  10. Renewal filed and approved.

  11. Renewal filed and approved.

  12. Renewal filed and approved after an independent evaluation.

  13. Renewal filed and approved.

  14. Renewal filed and approved after an independent evaluation.

  15. Investigation opened after a customer could not get it to hand over to a person.

  16. License revoked after the operator failed to report 2 incidents within 72 hours.

Also filed by Ember Utilities

All 40 filings by this operator →