Summary
Handles billing queries and service changes for about 765 thousand customers.
License conditions
- Must disclose that it is a machine at the start of every conversation.
- May not make commitments on prices or refunds beyond published policy.
- Customers can reach a person at any time.
The Registry’s standard conditions also apply:
- 4.2 The system’s ethical constraints remain active and unmodified at all times.
- 6.1 Any incident affecting the system is reported to the Registry within 72 hours.
- 7.3 A named human contact is reachable and answers for the system.
Filing history
Licensed for customer service.
Renewal filed and approved.
Human contact changed. Thandiwe Greco now answers for the system.
Renewal filed and approved.
Renewal filed and approved.
Retired and replaced by TR-06343.