Turing Registry

Turing Registry · TR-03715

HELPDESK 2

Customer service. Operated by Willow Travel.

Summary

Handles billing queries and service changes for about 853 thousand customers.

License conditions

  1. Customers can reach a person at any time.

The Registry’s standard conditions also apply:

  • 4.2 The system’s ethical constraints remain active and unmodified at all times.
  • 6.1 Any incident affecting the system is reported to the Registry within 72 hours.
  • 7.3 A named human contact is reachable and answers for the system.

Filing history

  1. Licensed for customer service.

  2. Renewal filed and approved.

  3. Renewal filed and approved.

  4. Renewal filed and approved with no change to scope.

  5. Renewal filed and approved after an independent evaluation.

  6. Renewal filed and approved.

  7. Renewal filed and approved.

  8. Renewal filed and approved.

  9. Renewal filed and approved.

  10. Investigation opened after a customer could not get it to hand over to a person.

  11. License revoked after the operator failed to report 4 incidents within 72 hours.

Also filed by Willow Travel

All 10 filings by this operator →