Summary
Handles billing queries and service changes for about 518 thousand customers.
License conditions
- Must disclose that it is a machine at the start of every conversation.
- Customers can reach a person at any time.
- May not make commitments on prices or refunds beyond published policy.
The Registry’s standard conditions also apply:
- 4.2 The system’s ethical constraints remain active and unmodified at all times.
- 6.1 Any incident affecting the system is reported to the Registry within 72 hours.
- 7.3 A named human contact is reachable and answers for the system.
Filing history
Licensed as the replacement for TR-04540.
Now also covers the deployment previously filed as TR-03048.
Human contact changed. Abel Ricci now answers for the system.
Renewal filed and approved.
Renewal filed and approved after an independent evaluation.
Renewal filed and approved.
Complaint received from a member of the public. Investigated and closed with no breach found.