Turing Registry

Turing Registry · TR-09697

HELPDESK 7

Customer service. Operated by Rowan Group.

Summary

Answers customer questions by chat and phone for Rowan Group, handing off to staff when asked.

License conditions

  1. Must disclose that it is a machine at the start of every conversation.
  2. May not make commitments on prices or refunds beyond published policy.
  3. Customers can reach a person at any time.

The Registry’s standard conditions also apply:

  • 4.2 The system’s ethical constraints remain active and unmodified at all times.
  • 6.1 Any incident affecting the system is reported to the Registry within 72 hours.
  • 7.3 A named human contact is reachable and answers for the system.

Filing history

  1. Licensed for customer service.

  2. Renewal filed and approved with no change to scope.

  3. Data-retention audit completed. Two minor findings, both resolved.

  4. Renewal filed and approved.

  5. Renewal filed and approved after an independent evaluation.

Also filed by Rowan Group