Turing Registry

Turing Registry · TR-10049

ONYX ANSWER

Customer service. Operated by Meridian Software.

Summary

Handles billing queries and service changes for about 257 thousand customers.

License conditions

  1. Must disclose that it is a machine at the start of every conversation.
  2. Customers can reach a person at any time.
  3. May not make commitments on prices or refunds beyond published policy.

The Registry’s standard conditions also apply:

  • 4.2 The system’s ethical constraints remain active and unmodified at all times.
  • 6.1 Any incident affecting the system is reported to the Registry within 72 hours.
  • 7.3 A named human contact is reachable and answers for the system.

Filing history

  1. Licensed for customer service.

  2. Complaint received from a neighbor. Investigated and closed.

  3. Human contact changed. Mariam Kato now answers for the system.

  4. Renewal filed and approved after an independent evaluation.

Also filed by Meridian Software