Summary
Answers customer questions by chat and phone for Ferro Utilities, handing off to staff when asked.
License conditions
- May not make commitments on prices or refunds beyond published policy.
- Must disclose that it is a machine at the start of every conversation.
- Customers can reach a person at any time.
The Registry’s standard conditions also apply:
- 4.2 The system’s ethical constraints remain active and unmodified at all times.
- 6.1 Any incident affecting the system is reported to the Registry within 72 hours.
- 7.3 A named human contact is reachable and answers for the system.
Filing history
Licensed for customer service.