Turing Registry

Turing Registry · TR-00698

GRANITE ANSWER

Customer service. Operated by Verity Group.

Summary

Answers customer questions by chat and phone for Verity Group, handing off to staff when asked.

License conditions

  1. Customers can reach a person at any time.
  2. Must disclose that it is a machine at the start of every conversation.

The Registry’s standard conditions also apply:

  • 4.2 The system’s ethical constraints remain active and unmodified at all times.
  • 6.1 Any incident affecting the system is reported to the Registry within 72 hours.
  • 7.3 A named human contact is reachable and answers for the system.

Filing history

  1. Licensed for customer service.

  2. Renewal filed and approved after an independent evaluation.

  3. Renewal filed and approved.

  4. Renewal filed and approved with no change to scope.

  5. Renewal filed and approved.

  6. Renewal filed and approved.

  7. Annual audit completed with no findings.

  8. Renewal filed and approved with no change to scope.

  9. Renewal filed and approved.

  10. Renewal filed and approved with no change to scope.

  11. Renewal filed and approved.

  12. Renewal filed and approved after an independent evaluation.

  13. Renewal filed and approved.

Also filed by Verity Group