Turing Registry

Turing Registry · TR-05361

INLET ANSWER

Customer service. Operated by Lumen Utilities.

Summary

Answers customer questions by chat and phone for Lumen Utilities, handing off to staff when asked.

License conditions

  1. May not make commitments on prices or refunds beyond published policy.
  2. Customers can reach a person at any time.
  3. Must disclose that it is a machine at the start of every conversation.

The Registry’s standard conditions also apply:

  • 4.2 The system’s ethical constraints remain active and unmodified at all times.
  • 6.1 Any incident affecting the system is reported to the Registry within 72 hours.
  • 7.3 A named human contact is reachable and answers for the system.

Filing history

  1. Licensed for customer service.

  2. Renewal filed and approved with no change to scope.

  3. Renewal filed and approved.

  4. Renewal filed and approved.

  5. Renewal filed and approved.

  6. Renewal filed and approved.

  7. Renewal filed and approved after an independent evaluation.

Also filed by Lumen Utilities