Turing Registry

Turing Registry · TR-08272

HELLOPOINT

Customer service. Operated by Lumen Utilities.

Summary

Answers customer questions by chat and phone for Lumen Utilities, handing off to staff when asked.

License conditions

  1. Customers can reach a person at any time.
  2. Must disclose that it is a machine at the start of every conversation.
  3. May not make commitments on prices or refunds beyond published policy.

The Registry’s standard conditions also apply:

  • 4.2 The system’s ethical constraints remain active and unmodified at all times.
  • 6.1 Any incident affecting the system is reported to the Registry within 72 hours.
  • 7.3 A named human contact is reachable and answers for the system.

Filing history

  1. Licensed as the replacement for TR-07030.

  2. Renewal filed and approved.

  3. Renewal filed and approved.

  4. Renewal filed and approved.

Related filings

Also filed by Lumen Utilities