Summary
Answers customer questions by chat and phone for Heron Group, handing off to staff when asked.
License conditions
- May not make commitments on prices or refunds beyond published policy.
- Must disclose that it is a machine at the start of every conversation.
The Registry’s standard conditions also apply:
- 4.2 The system’s ethical constraints remain active and unmodified at all times.
- 6.1 Any incident affecting the system is reported to the Registry within 72 hours.
- 7.3 A named human contact is reachable and answers for the system.
Filing history
Licensed for customer service.
Renewal filed and approved.
Independent evaluation completed. License scope confirmed.
Renewal filed and approved with no change to scope.