Turing Registry

Turing Registry · TR-01107

LODE HELPDESK

Customer service. Operated by Marlin Airlines.

Summary

Answers customer questions by chat and phone for Marlin Airlines, handing off to staff when asked.

License conditions

  1. Must disclose that it is a machine at the start of every conversation.
  2. May not make commitments on prices or refunds beyond published policy.
  3. Customers can reach a person at any time.

The Registry’s standard conditions also apply:

  • 4.2 The system’s ethical constraints remain active and unmodified at all times.
  • 6.1 Any incident affecting the system is reported to the Registry within 72 hours.
  • 7.3 A named human contact is reachable and answers for the system.

Filing history

  1. Licensed for customer service.

  2. Merged into TR-02413, which now covers both deployments.

Related filings

Also filed by Marlin Airlines

All 8 filings by this operator →