Turing Registry

Turing Registry · TR-02413

KESTREL HELPDESK

Customer service. Operated by Marlin Airlines.

Summary

Handles billing queries and service changes for about 892 thousand customers.

License conditions

  1. Must disclose that it is a machine at the start of every conversation.
  2. Customers can reach a person at any time.
  3. May not make commitments on prices or refunds beyond published policy.

The Registry’s standard conditions also apply:

  • 4.2 The system’s ethical constraints remain active and unmodified at all times.
  • 6.1 Any incident affecting the system is reported to the Registry within 72 hours.
  • 7.3 A named human contact is reachable and answers for the system.

Filing history

  1. Licensed for customer service.

  2. Now also covers the deployment previously filed as TR-01107.

  3. Renewal filed and approved.

  4. Renewal filed and approved with no change to scope.

  5. Renewal filed and approved.

  6. Renewal filed and approved.

  7. Renewal filed and approved after an independent evaluation.

  8. Renewal filed and approved.

  9. Annual audit completed with no findings.

  10. Renewal filed and approved.

Related filings

Also filed by Marlin Airlines

All 8 filings by this operator →